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Privacy Policy 

A Legal Disclaimer

Last Updated: 31st May 2026

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Welcome to Flo Travel. We are a passenger transport solutions company based in Liverpool, operating the website www.flotravel.co.uk (the "Website").

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At Flo Travel, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, book our transport services, or otherwise interact with us.

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For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is FTVL Services Limited (trading as Flo Travel), a company registered in England and Wales under company number 15286361, with its registered address at 8 Alton Close, Hightown, Liverpool, United Kingdom, L38 9GE.

1. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, and title.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Booking & Journey Data: Includes pickup and drop-off locations, travel dates, flight/train details, passenger numbers, and any specific travel requirements or assistance needed.

  • Financial Data: Includes bank account and payment card details (processed securely via our third-party payment gateways; we do not store full card details on our servers).

  • Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Website.

  • Usage Data: Includes information about how you use our Website, products, and transport services.

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our Website (such as booking a journey or requesting a quote) or by corresponding with us by post, phone, email, or otherwise.

  • Automated Technologies: As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

  • Third Parties: We may receive personal data about you from various third parties, such as corporate clients booking travel on your behalf, travel agents, or payment processing services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the transport services contract we are about to enter into or have entered into with you (e.g., fulfilling your booking, navigating to your pickup location).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., managing our fleet, improving our customer service, ensuring website security).

  • Compliance with a Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax record-keeping, local authority licensing regulations).

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We process your personal data for several key operational and legal reasons:

  • Customer Registration & Quotes: We use your Identity and Contact Data to register you as a new customer or to handle your incoming quote requests, which is necessary for the performance of a contract with you.

  • Booking Delivery & Payments: We use your Identity, Contact, Booking, and Financial Data to process and deliver your transport bookings (including managing payments, fees, and collections). This is required to perform our contract with you and serves our legitimate interests in recovering any debts due to us.

  • Relationship Management: We use your Identity, Contact, Profile, and Marketing Data to manage our ongoing relationship with you—such as notifying you about updates to our terms or privacy policy, or asking for service reviews. This fulfills our contract with you, complies with our legal obligations, and serves our legitimate interests in keeping our records updated.

  • Website & Business Protection: We use your Identity, Contact, and Technical Data to administer and protect our business and this Website (including troubleshooting, data analysis, testing, and system maintenance). This is necessary for our legitimate interests in running our business, providing IT services, and maintaining network security.

  • Marketing & Promotions: We use your Identity, Contact, and Marketing Data to send you relevant marketing communications, newsletters, or promotional offers. We do this either based on your explicit consent (where required by law) or for our legitimate interests in growing our business and developing our passenger transport services.

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4. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

  • Our Drivers and Chauffeurs: Subcontracted or employed drivers who require your identity, contact number, and journey details to successfully fulfill your transport solution.

  • Service Providers: Third-party IT, website hosting, scheduling software, and system administration services, as well as secure payment processors operating in the UK/EEA.

  • Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs, Regulators, and Other Authorities: Regulatory and licensing authorities (such as Liverpool City Council or relevant local licensing bodies) and tax authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. International Transfers

We are based in Liverpool, and your data is primarily stored and processed within the UK. If we ever transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring standard contractual clauses or adequacy regulations are in place.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

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We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

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For tax, accounting, and transport licensing purposes, passenger booking records and financial transactions are legally required to be kept for 6 years after the end of the financial year in which they occurred.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

  • Request access to your personal data (commonly known as a "data subject access request").

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (the "right to be forgotten").

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details below. You will not have to pay a fee to access your personal data, and we aim to respond to all legitimate requests within one month.

9. Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly.

10. Contact Details and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Full Name of Legal Entity: FTVL Services Limited (trading as Flo Travel)

  • Email Address: info@flotravel.co.uk

  • Postal Address: 8 Alton Close, Hightown, Liverpool, United Kingdom, L38 9GE

  • Telephone Number: +44 (0) 151 452 3388

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

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