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Accessibility Statement

Last Updated: 31st May 2026

At Flo Travel (operated by FTVL Services Limited), we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure our passenger transport solutions are accessible online just as they are on the road.

1. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

The Flo Travel website (www.flotravel.co.uk) is designed to be partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content may not fully conform to the strictest accessibility standards at all times, but we actively work to minimize these instances.

2. Accessibility Features on Our Website

To help users access our booking services and information easily, we aim to ensure that our website supports the following features:

  • Text Alternatives: Providing text alternatives for non-text content (such as images) so that it can be changed into other forms people need, such as large print, braille, speech, symbols, or simpler language.

  • Keyboard Navigation: Ensuring that the majority of our website elements, forms, and booking fields can be navigated using a keyboard alone.

  • Consistent Layouts: Maintaining a clear, predictable, and consistent structure across all pages to aid cognitive navigation.

  • Contrast and Text Scaling: Designing text layouts that remain readable and allow standard browser zooming without breaking the site's functionality.

3. Technical Specifications

Accessibility of the Flo Travel website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to Sherlock Taxi booking app. All rights reserved. We therefore declare partial compliance with the standard for these pages.

4. Limitations and Alternatives

Despite our best efforts to ensure accessibility of the Flo Travel website, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

  • Third-Party Booking Maps or Plugins: Our website may use third-party interactive maps or booking software to help calculate routes or process payments. These external elements are outside of our direct control and may not always fully support screen readers or keyboard navigation. If you experience issues booking a journey via our online system, please call us directly, and our team will book it for you manually.

5. Feedback and Contact Information

We welcome your feedback on the accessibility of the Flo Travel website. If you encounter accessibility barriers, require information in an alternative format, or need assistance booking your transport, please let us know:

  • Phone: +44 (0) 151 452 3388

  • Email: info@flotravel.co.uk

  • Postal Address: FTVL Services Limited, 8 Alton Close, Hightown, Liverpool, United Kingdom, L38 9GE

We aim to respond to accessibility feedback within 2 business days.

6. Formal Complaints

If you are not happy with how we respond to your accessibility request or feedback, you have the right to contact the Equality Advisory and Support Service (EASS) via their website here.

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